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Returns Policy

We love our soaps and we hope you will too...

However, we understand that you may occasionally wish to return an item/order if you change your mind, you find an item which is not as you expect, or if an item is faulty.

 

Please check your items and let us know at [email protected] of any problems as soon as possible as returns must be processed within 28 days of receiving your order.

 

Change of mind or item not as expected returns:

We are happy to offer a refund or exchange if you return your item to us within 28 days of receiving your order. All we ask of you is to send us the products unused and in their original packaging and to let us know you have something to return. We will send you a return number and a return address.

If an item is faulty, damaged or incorrect:

If you have received a damaged, faulty or incorrect item please contact us at [email protected] within 28 days of receipt of your order so that we can put right the issue as quickly as possible. If it is necessary for you to return the items to us, we will cover the return postage costs for items to be returned by standard 2nd class or 2nd class recorded mail. Please do not return items via special delivery unless specifically instructed to do so as special delivery costs will not be covered by us unless previously agreed in writing.